QUALITY AND ENVIRONMENTAL POLICY

IBERVOIP SERVICES S.L. has been commited to quality policies and respect for the environment, and therefore, it has established a Quality and Environmental Management System based on the UNE EN ISO 9001:2015 and UNE-EN-ISO 14001:2015 Standards to promote continuous improvement and pollution prevention. This Policy is considered a reference framework to establish and review the objectives and goals of the Management System. All of this leads us to establish the following guidelines:

• Customer satisfaction: provision of all those services required by our customers, so that their requirements and expectations are satisfied. Full customer satisfaction is our top priority.

• Values: we work every day to be a company specializing in LED projection of reference at a national and international level, differentiating ourselves through our commitment, professionalism and contribution of value to our clients.

• Legality: comply with current legislation and other voluntarily accepted requirements that may be applicable.

• Entrepreneurship: we are proactive in detecting and taking advantage of opportunities. We form a highly motivated Andalusian team obsessed with new technologies, eager to develop innovative products that can be internationalized.

• Continuous improvement: we work every day to improve our service provision and the implemented management system, providing all the necessary resources for this purpose.

• Marketing: increase the client portfolio by developing Responsible Marketing actions.

• Training: the empowerment of human resources, through a program of preparation and training of personnel at all levels of the company. As well as promoting the training and environmental awareness of our employees.

• Consultancy: We work constantly to stay updated and be able to offer the best service to solve the company's problems.
• Environmental Protection: The prevention of pollution and the depletion of resources are incorporated into all activities carried out with a potential impact on the Environment, through the control, management and minimization of possible waste generated during our activity.

The responsibility for the start-up and implementation of the Management System lies within all areas of IBERVOIP SERVICES S.L. Therefore, all workers remain committed to incorporating quality management into their daily activities and working to minimize the generation of waste and consumption.